Terms and conditions

PAYMENT TERMS

• Municipalities: Invoices are sent via EAN.
• Businesses: Invoices are sent via email. Net 14 days, unless otherwise agreed.
• Private: Invoice and MobilePay.

PRICES

All our prices are in Danish kroner and include VAT for private customers and exclude VAT for businesses.

APPROVALS

All our products are CE marked

SHIPPING

Costs related to the delivery of a product are paid by the customer – unless otherwise agreed. All our items are shipped with a shipping company, and they are responsible for ensuring that the item is shipped intact and on time.

B-Bikes reserves the right to choose which companies and type of shipping to use.

ERRORS OR OMISSIONS

In the event of faults or defects in the product or service supplied, B-Bikes undertakes to remedy the problem.

PURCHASE OF A PRODUCT OR SERVICE

When purchasing products or services provided by B-Bikes, you as a customer must agree to our terms and conditions for doing business with B-Bikes.

These terms and conditions should be read through at www.b-bikes.dk – If you as a customer have any questions, please contact us as soon as possible.

CHILD SEAT, CHILD RESTRAINTS AND LIABILITY

It is the user’s responsibility to ensure that children in the truck bed are safely and securely restrained. Likewise, it is the user’s responsibility to ensure the child seat is correctly mounted in the bracket that is mounted in the truck bed.

Do not ride the cargo bike if children are not safely and securely restrained.

COMPLAINT ABOUT A PRODUCT

The buyer is obliged to inspect the product upon delivery, and the buyer is also obliged to immediately complain about any defects or deficiencies within 2 days.

The buyer cannot later claim defects that could have been detected during the prescribed inspection. The same applies if the buyer later fails to complain in due time about defects that have been discovered.

Complaints regarding faults or defects must be made in writing and immediately upon discovery. This complaint must contain an account of any faults and/or defects that B-Bikes is guilty of.

In the event of a complaint about faults or defects, B-Bikes shall be entitled to inspect any faults or defects before B-Bikes decides whether the defects still require B-Bikes to remedy the faults or defects complained about. If the buyer fails to comply with the rules laid down in this provision, he shall be deprived of any right to compensation.

All products that have been maintained according to our instructions are covered by a 2-year warranty in accordance with the law.

Also be aware of the rules on how to maintain an e-bike battery. If the rules for maintenance of our battery are not followed, your warranty will be void.

If you start to modify, construct or repair parts and/or the product yourself, your warranty on the part or product in question will be void.

If, within the first 6 months, the purchased product is found to be defective, there is a presumption that the defect was present at the time of delivery – hence the so-called “presumption rule”. The starting point here is that the defect must be remedied at the dealer’s/our expense. However, the presumption rule is waived if you as a consumer have not maintained and complied with the above rules.

• 0-6 months: The presumption of innocence applies.
• 6-24 months: The consumer must prove that the defect complained of was present at the time of delivery.

COMPLAINT ABOUT A SERVICE

If a brake cable breaks, a sudden defective brake, or dirt in a brake – which causes a bike to pull crookedly or not be able to brake, B-Bikes cannot be held responsible for this, as there is no way we can predict this.

During service or repairs, we cannot see if there might be a frayed brake cable inside the outer cable, just like with hydraulic brakes – no pressure testing of the system is done.

We can’t predict a sudden hydraulic brake failure. However, we will usually see a leak in the hoses. If a tire, tube, cable, chain or anything else bursts after a service, B-Bikes cannot be held responsible for this, as we cannot foresee it happening.

The buyer is obliged to examine the service that has been provided upon delivery, and the buyer is also obliged to immediately complain about any defects or deficiencies. The buyer cannot later claim defects or faults that could have been detected during the prescribed inspection.

The same applies if the buyer later fails to complain in due time about defects or faults that have been discovered. Complaints regarding faults or defects must be made in writing and immediately upon discovery. This complaint must contain an account of any faults or defects that B-Bikes is guilty of.

In the event of a complaint about faults or defects, B-Bikes shall be entitled to inspect any faults or defects before B-Bikes decides whether the defects still require B-Bikes to remedy the faults or defects complained about. If the buyer fails to comply with the rules laid down in this provision, he shall be deprived of any right to compensation.

RIGHT OF WITHDRAWAL

If the buyer regrets any purchase of a product, we will exchange or refund the money within 14 days if the item is returned to us unused and in its original packaging. If the item is custom-made, it will not be exchanged.

You have 14 days to notify us that you regret your purchase and 14 days to return it to us.

NOTE. If the cargo bike was purchased from one of our dealers, the dealer’s rules apply. Therefore, contact your dealer.

Driving our cargo bikes and liability!

B-Bikes is not responsible for how the customer/user rides the cargo bike, whether purchased or borrowed. It is the user’s full responsibility to ensure that the cargo bike brakes safely and properly before use. It is the user’s responsibility to ensure that children in the truck bed are safely and securely restrained.

Likewise, it is the user’s responsibility to ensure the child seat is correctly installed in the bracket mounted in the cargo bed, if the cargo bike is fitted with one. Do not ride the cargo bike if children are not safely and securely restrained or you feel unsafe riding the cargo bike.

The customer/user is obliged to examine the product that has been provided upon delivery, just as the customer/user is obliged to immediately complain about any defects or deficiencies. The customer/user cannot later claim defects or faults that could have been detected during the prescribed inspection.

It is also the customer’s/user’s full responsibility to be familiar with the rules of the road for driving a cargo bike, as well as the rules for lights, reflectors, bells, etc. works as it should.